CH Coakley has long been a trusted vendor of Konecranes/Morris Material Handling so when their Milwaukee branch was looking to put a disaster recovery method in place, they turned to CH Coakley to digitize their crane folders for risk prevention.
Snap-On Tools also established records retention, retrieval, and destruction policy and procedures would now be managed by the legal department, as opposed to the facilities management. Snap-On Tools legal department needed a solution that entailed not just physical storage of records but also included a vendor that would manage all aspects of the records and advise on everything from best practices for indexing to retention schedules.
CH Coakley was tasked with scanning tens of thousands of individual drawings and pertinent files on behalf of Konecranes/Morris Material Handling. Upon completion of this massive two year project, the client discovered that their aftermarket sales personnel had immediate access to many of the digitized records on a daily go-forward basis to quote replacement parts, which enabled the client sales personnel to become more efficient and provide immediate solutions. Konecranes/Morris Material Handling was able to close after market repair deals much quicker, which in turn showed an increase in parts sales.
Since that project, the company has continued to use CH Coakley as its primary vendor for their North American records. Konecranes/Morris Material Handling contracted CH Coakley Mayflower to relocate and consolidate six regional branch operating files into CH Coakley Archives. The partnership continues to expand. Konecranes/Morris Material Handling recently consolidate all of their Shepard Niles cranes reports to CH Coakley Archives. The company now implements a hybrid approach of standard record retention and scan-on-demand: scan designated requests and deliver the engineer in need. This solution provides an efficient and cost effective answer to the company’s global needs and a net effect of profitable aftermarket sales.